Privacy Policy

Last updated: 7 October 2026

This website is operated by Omkara Enterprises Pvt. Ltd. (“Sanu Care”, “we”, “us”), Tilottama-3, Rupandehi, Nepal. We respect your privacy and collect only what we need to help you.

Information we collect

Information you give us: when you use our contact form, WhatsApp, phone or email, we receive the details you share, such as your name, phone number, email, city and message.
Usage information: if analytics are enabled, we collect anonymous data about how visitors use the website (pages visited, device type, approximate location) to improve it.

We do not sell products online on this website and do not collect payment details.

How we use your information

To answer your questions and enquiries.
To help you find or order our products.
To respond to stockist and distributor enquiries.
To improve our website and products.

Sharing

We do not sell or rent your personal information. We use trusted service providers to operate this website, such as our hosting provider, our form-delivery service and, where enabled, analytics tools. They process data only on our behalf. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy.

Cookies

The website itself does not need cookies to work. If analytics or advertising tools (such as Google Analytics or Meta Pixel) are enabled, they may set cookies to measure visits. You can block or delete cookies in your browser settings.

Keeping your information

We keep enquiry details only as long as needed to respond and for reasonable business records, then delete them.

Your choices

You can ask us to see, correct or delete the personal information we hold about you by emailing sanucarenepal@gmail.com or calling +977 974-3474230.

Children

Our products are for babies, but this website is intended for parents and adults. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.